Refund policy

We want you to feel confident buying from us. If you're not completely satisfied with your purchase, here's how we can help.

Returns We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Due to hygiene reasons, posture correctors, braces, and massage devices that have been worn or used cannot be returned unless they are faulty.

Faulty or Damaged Items If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund at no cost to you.

How to Start a Return Email us at [your contact email] with your order number and reason for return. We'll respond within 2 business days.

Refunds Once your return is received and inspected, we'll process your refund to your original payment method within 5–10 business days.

Exchanges We don't offer direct exchanges. Please return your item and place a new order.

Return Shipping Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.